In the old version of the interface, too many options were visible at once. Show simplicity, offer complexityįrom the outset, the project's unofficial mission has been to "show simplicity, offer complexity". The process didn't stop there, of course, and this group of users have fed back their opinions on various iterations of the new platforms that they helped test throughout the pre-launch development phase. Optimising the platforms for tablet use.Presenting information in a more visually digestible way and.Improving how users can interact with other tools such as Excel – we've added Excel-friendly worksheets and an enhanced Add-in.Offering more data transparency – now simple 'click throughs' show how data points are derived.Making it easier to search by company name, especially when searching for more than one company at a time. Simplifying and improving ease of use – so our clients can spend less time on internal training.Providing simple ways to share these saved reports and searches with colleagues.Improving users' search experience – "our research showed that users were using the same search criteria over and over again," says Green, so we added a new favourites area for quick retrieval.Creating new reports and formats for simple interpretation and customisation. "During the testing phase it was obvious that our improved navigation was a standout and much-appreciated differentiator," she adds. "We used the information we gathered to test the proof of concept for the new interface and develop a number of typical search scenarios," says Green. The map above shows our various offices around the world, which help us stay in touch with our many users. Importantly, adds Green, "we made sure we didn't just go to our biggest fans." "We asked them about what they liked, what they didn't like (which was very important), how they used the services, and differences they might want to see." Green continues: "For this project, we brought together a diverse group of users to be interviewed on our existing platforms by external interface usability experts. "Clients are always at the centre of our developments," she adds. Our products have always been built in very close consultation with our clients.Īnd they've proved a crucial part of the solution in recreating the interface, according to Green. The "database housed a wealth of very useful content and functionality," says Green, "but we want users to be able to really get the best out of our content and functionality, however they want to use the products, and we needed to review the interface to optimise this."īy 2014 the company had formally started working on the project. Their features and functionality had grown organically, and they'd become less intuitive and findable in the process." "Our databases are hugely popular and users appreciate how powerful they are," explains Green.īut, she adds, "both Fame and Orbis had become a little cluttered. Other members of the team include our chief technical officer, Bernard Duyckaerts, various project managers, external usability experts, and of course clients. In recent years, Green has been part of the strategic team behind these changes. Since then Green has witnessed the continued innovation of information delivery in the company as we migrated our company databases to DVD and then to various internet versions, and now also workflow platforms via our Catalysts. "CD-ROMs were novel and changed the way people worked completely." "Bureau van Dijk was really leading the way with CD-ROM technology and data delivery in during the late 80s and early 90s," she says. Green joined Bureau van Dijk in the early days when it was delivering innovative CD-ROMs containing company data. To find out, I spoke to Louise Green (left), global marketing director at Bureau van Dijk.
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